Summary of responses to Your Voice Webinar Format and Topic Survey
107 completed surveys, early May 2009
Format Recommendations for Webinars
Webinar length: 60 minutes (61 percent)
Combination of approaches for Q&A – emailed questions (stronger preference), and some live questions
Online mini-conference: 3 hours: 2-3 panels, each with 2-3 speakers and Q&A at the end of each panel, with short breaks in between (99 percent). Virtually no interest in a 6-hour mini-conference. Several people thought that even 3 hours may be too long for an online conference.
Innovative formats: Expert in the room (67 percent); Listserv-based forum over 1 week (63 percent); peer to peer discussions (52 percent)
Technology restrictions:
Restrictions about downloading and installing applications (69 percent)
Call-in number must be toll-free (66 percent)
Organizational firewall doesn't allow connecting to Skype, and some chat or web meeting tools (41 percent )
Can not use office computer to participate in online meetings (10 percent)
Recommended meeting platforms:
GoToMeeting 50 percent
WebEx 44 percent
teleconferences (no visual web-based interface) 25 percent
Other webinar efforts mentioned:
NHeLP, The Global Tuberculosis Institute, located at the University of Medicine and Dentistry of New Jersey (UMDNJ), Kaiser Family Foundation, Disparities Solutions Center, The National Coalition on Certification of Health Care Interpreters (NCC) Stanford Geriatric Education Center, NCIHC, IMIA, Polyglot, ViaLanguage
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Topic Preferences:
(Respondents could choose more than one topic in each category. Topics listed received 50 percent or more of total votes)
1. Culturally Competent Care
Cross cultural ethics 70.9%
Culturally competent care—other 67.0%
Patient education 62.1%
Disparity reduction 59.2%
Clinical interactions 55.3%
Community health education 50.5%
2. Cultural Competence/Disparity Reduction Training
Assessing learning/performance on cultural competence/disparity reduction 73.5%
Curricula development 66.3%
Continuing education/on-the-job learning 62.2%
Leadership development/training 59.2%
Training trainers 52.0%
3. Organizational cultural competence
Organizational plans, policies, management strategies for cultural/linguistic competence 62.4%
Organizational assessments of cultural/linguistic competence 68.3%
Implementing the CLAS standards or other cultural competence frameworks 59.4%
Implementing disparity reduction programs 57.4%
Race/ethnicity/language data collection (for individuals and communities) 56.4%
Quality improvement 51.5%
4. Policy related to cultural competence/disparity reduction
State policy 68.2%
Standards (performance, organizational) 67.0%
Federal policy 61.4%
Between 50 and 60 percent each for Local/ community policy, Organizational internal policies, Accreditation requirements, and Advocacy.
5. Research on cultural competence/disparity reduction
Involving the community in research 69.2%
Program/intervention evaluations 67.0%
Research methods: patient and staff surveys, organizational and patient measures, data collection and analysis 60.4%
6. Language Access to Health Services
Health literacy 73.2%
Interpreter training, assessment and certification 58.8%
Interpreter services: program development and management 55.7%
Interpreter services: funding/reimbursement 54.6%
Interpreter practice: skills, day-to-day issues 55.7%