ORGANIZATIONAL CULTURAL COMPETENCE
• Creative strategies to engage diverse communities in service design and delivery
• Partnerships for health: Addressing culture in rural and urban settings
• Effective communication: The patient experience, leadership motivators, and a framework for action
• Innovative practices in multicultural health care: Three years of health plan awards
• Organizational journeys to CLAS: Part I - Readiness to engage. Part II - Successes and challenges for implementation
CULTURALLY COMPETENT CARE
• Using patient navigators to bridge culture and improve outcomes
• Integrating cultural sensitivity into palliative and end of life care
• Faith and culture in health care: Using collaborative relationships to address critical concerns
• Straight to the people: Community health worker advances in training, practice, and policy
• Culture and innovative patient education: Role playing in real and virtual life
• Reaching thousands: Using the internet to improve outreach, collaboration and information dissemination
• The role of ethnic media in health disparities reduction
• Videovisitation: Meeting the elder care needs of a remote, culturally diverse population
• Lessons learned and practical strategies for integrating diverse communities into emergency preparedness
CULTURAL COMPETENCE WORKFORCE
• Globalization meets the health workforce: Training, recruitment, and integration for health professionals from other countries
• Creating incentives for cultural competence training: The role of financial rewards and employment agreements
• Quality in cultural competence training: A roundtable discussion on training and standards
INTERPRETATION AND LANGUAGE ACCESS
• Gladiators: A bloodless, skills-based workshop about promoting language services to hostile audiences
• Speaking Together: Applying quality improvement techniques to language services in high volume hospitals
• Issues and advances in interpreter training
• Developing written materials in other languages: Translation practice, evaluation and beyond
• Optimizing productivity for interpreter service programs
INTEGRATING CULTURAL COMPETENCE INTO QUALITY, RESEARCH AND POLICY AGENDAS
• Quality improvement for cultural competence and patient centered communication:
Implementation and measurement initiatives from national organizations
• Race, class and human rights: How structural inequalities affect health
• Voices from around the world: An international roundtable on culture and health
• Collecting data on diverse communities: Challenges and successes from health plans, hospitals, and health departments
• Improving health access and outcomes: What states and tribes are doing